TAM Lead - ROW
About The Position
ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.
The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.
With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.
We’re looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the ScaleOps platform across accounts.
What You Will Be Doing:
- Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
- Drive strategic customer engagements, ensuring the success of our largest and most complex accounts.
- Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
- Own and develop value-based relationships with key stakeholders across customer organizations.
- Shape customer onboarding, enablement, and adoption strategies, ensuring maximum ROI from the ScaleOps platform.
- Influence product strategy by capturing customer feedback, requirements, and use cases.
- Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform.
- Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.
Requirements
- 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact.
- 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes – Must.
- Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM – Must.
- Demonstrated ability to articulate and sell the benefits of complex platforms and technologies.
- Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams.